General Hotel Contractual Terms and Conditions
Conditions for Price Guarantee:
The price guarantee does not apply to the following rate types:
6.3. Guests can always obtain information on service rates at the hotel reception prior to the start of service provision.
6.4. When rates are provided, the Provider specifies the tax component of the rates (VAT, tourist tax) at the legally regulated rates valid at the time of offer. Published rates include the legally stipulated VAT but exclude the tourist tax, which is payable on-site. The Provider will pass on any additional tax burdens due to changes in applicable tax laws (VAT, tourist tax) to the Contracting Party with prior notice.
7.1. Current offers and discounts are published on the hotel’s website and are applicable to individual room reservations only. 7.2. Published discounts cannot be combined with any other discounts. 7.3. For reservations of products subject to special conditions, group bookings, or events, the Provider will establish specific terms in a separate agreement.
8.1. Child discounts for accommodation and meals in a shared room with parents are as follows:
8.2. Extra beds are available only in certain room types. 8.3. Requests for extra beds must be arranged with the Provider at the time of booking.
9.1. Unless specified otherwise in the hotel’s offer, the following cancellation and modification conditions apply:
If the Contracting Party is a legal entity (including corporations, social organizations, churches, municipalities, municipal institutions, state organizations, etc.), the cancellation penalty is payable by the Contracting Party/Customer to the Provider, even if the accommodation fee is directly borne by the Guest acting on behalf of the Customer.
9.2. If the Contracting Party has secured the accommodation services by advance payment but fails to arrive on the date of arrival (without written cancellation), the Provider will retain the entire amount of the paid advance as a cancellation fee. In such cases, the accommodation will be held for the Contracting Party until 8:00 a.m. the day following the arrival date, after which the Provider’s service obligation ceases.
9.3. If the Contracting Party has not secured the accommodation services by advance payment, credit card guarantee, or any other method specified in the Agreement, the Provider’s service obligation will expire one hour after booking.
10.1. Payment for the ordered services can be made on-site by cash (in Forint or Euro), with a bank card accepted by the Provider, via bank transfer, or online payment.
10.2. For bank transfers, unless otherwise agreed with the Provider, the Guest must transfer the amount due for the ordered services to the hotel’s bank account before the specified arrival date, ensuring the funds are credited by the arrival date or confirmed by an irrevocable statement from the Guest’s financial institution confirming the transfer.
10.3. Individual room reservations can be guaranteed by providing credit card details or by advance payment.
10.4. Other on-site payment options include OTP Széchenyi Recreation Card, vouchers issued by the hotel or a contracted partner, and selected health insurance cards accepted by the hotel.
10.5. Online Payment by Bank Card
The Customer may also pay for products electronically via bank card. Bank cards issued exclusively for electronic use will only be accepted if their use is authorized by the issuing bank. Please check with your bank to confirm if your card can be used for online transactions.
Payments by bank card are processed through Worldline Financial Services (Europe) S.A., Hungarian Branch, Tímár utca 20, HU-1034 Budapest, on a website encrypted with strong (128-bit) SSL technology, ensuring that your banking data remains confidential over the Internet. After selecting bank card payment, the Customer will be redirected to the secure payment page of Worldline Financial Services (Europe) S.A., where the cardholder will enter their bank card information, preventing any unauthorized access to this data.
The Provider only stores customer data, such as the cardholder’s or customer’s name, to facilitate the authorized transaction. The Provider does not have access to any other data generated during the transaction.
The Service Provider assumes no liability for damages arising from the use of the Customer’s password by a third party due to the Customer’s error. The Customer agrees not to demand refunds for any ordered and fulfilled services. The Service Provider holds no responsibility for any errors, incorrect data entry, or order mistakes caused by the Customer; no refund or reimbursement will be offered in such cases. However, the Service Provider will promptly investigate and address any reported complaints to the best of its ability.
10.5. Handling Issues from Incorrect Amounts
If the Customer has initiated payment exceeding the price of the utilized service, this should be reported in writing (via email to gm@atryumfashionhotel.eu) to the Service Provider. The email must include the overpaid amount, date, and transaction number. The Service Provider will review the overpayment claim within 30 working days following the report and, if deemed valid, initiate the crediting of the overpaid amount. Written notification will be sent to the Customer regarding the investigation’s outcome at the email address provided during booking. If the Customer initiates payment of an amount less than the service’s actual cost, the Service Provider will notify the Customer via email (based on the transaction email) of the discrepancy and required additional amount and provide payment options. If the balance is not paid by the Customer within eight days, the Service Provider may cancel the requested service and refund the already-paid amount, minus bank fees, within 15 days. Accepted card types: VISA, MAESTRO, MASTERCARD.
10.6. Electronic Invoicing and Payment Terms
By accepting the General Terms and Conditions, the Guest acknowledges that the Service Provider issues an electronic invoice for all payable fees and other sums received from Guests and sends it via email. For invoicing, the Service Provider relies on the data provided at booking (name, address, tax number, if necessary). Guests may request to modify these details within one day after booking, after which no changes are possible. The Service Provider issues the final invoice based on the initial booking data. Although payment in a currency other than the booking currency is allowed, the invoice will be issued in the original booking currency. Separate invoices can only be issued for individual bookings; combined bookings cannot be split for billing purposes. If multiple guests or companies require invoices in separate names, separate bookings must be made for each. Additional service modifications, such as additional services purchased after booking, are invoiced separately.
The Service Provider will email the electronic invoice after each booking or departure to the email address provided at booking. For paper invoices, please contact gm@atryumfashionhotel.eu. If there are any invoice issues, the Guest or the invoice-listed customer should send an email to gm@atryumfashionhotel.eu to resolve the issue. Our goal is to address and respond to all submitted issues within 15 days of reporting. The Service Provider’s original electronic invoice complies with relevant Hungarian regulations (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting, and PM Regulation 46/2007).
An electronic invoice is a specialized file format that includes the Service Provider’s traditional invoice in PDF (meeting the format requirements of the Hungarian VAT law 2007/CXXVII), as well as an electronic signature and timestamp according to Hungarian laws. This signature is created in the Service Provider’s name, issued by a certified certifying institute, and meets all requirements for verifying invoice authenticity. If the invoice is used as an accounting document, it must be stored electronically, like printed invoices. To verify the origin and authenticity of the electronic invoice, install Adobe Reader version 8 or later on your computer.
11.1. The Service Provider reserves the right to immediately terminate the Accommodation Contract, refusing services if:
11.2. If the contract cannot be fulfilled due to force majeure, the contract will be terminated.
12.2. The Service Provider is responsible for providing the contracted services at the confirmed price and duration—or until the obstacle is resolved—at an equivalent or higher-category accommodation. All additional costs related to the alternative accommodation will be borne by the Service Provider.
12.3. If the Service Provider fully complies with these obligations or the Guest accepts the alternative accommodation, no subsequent claims for compensation may be raised by the Customer.
13.1. By concluding an accommodation service agreement, the Guest acquires the right to standard use of the rented premises and the hotel facilities provided for guests’ general use. This includes access to customary services without special conditions during the hours specified by the hotel’s operating schedule.
13.2. The Guest may lodge complaints about the services provided by the Service Provider during their stay. The Service Provider commits to addressing written complaints submitted within this period or those recorded by the hotel. All complaints will be managed individually. Methods and locations for lodging complaints include:
Complainant:
Any individual who qualifies as a consumer under Hungary’s 1997 Consumer Protection Act (CLV) and has utilized services of the Fashion City Hotel may submit a complaint.
Complaint Handling Deadlines:
Verbal complaints are immediately addressed by the hotel receptionist whenever possible. If the complainant disagrees with the handling or if immediate investigation is not possible, a report will be promptly drawn up, and a copy provided to the consumer if the complaint was made in person. If submitted by phone, the report and formal response will be sent within 30 days. The hotel assigns a unique identification number to each verbal complaint submitted by phone or electronic communication.
The report will record at least the following details:
To ensure efficient processing, the following data may be requested: the complainant’s name, address (or headquarters), mailing address, phone number, and preferred notification method.
Complaint Handling:
Fashion City Hotel records all complaints with particular attention to data protection. Personal data collected are solely for identification purposes and will not be used for other data collection objectives.
Responsibility for Complaint Management: The following individuals are authorized to address complaints under the Fashion City Hotel’s complaint management system:
Complaint Investigation:
The complaint is investigated considering all relevant circumstances.
Decision Notification: Fashion City Hotel will respond to written complaints within 30 days of receipt unless EU legislation stipulates otherwise. Shorter or longer deadlines may be determined by legislation. If the hotel’s decision is to reject the complaint, justification will be provided. Should the complaint resolution not satisfy the complainant, or if the complaint is denied, the complainant may request a free mediation procedure with the relevant Conciliation Board. This process is available through the Chamber of Commerce associated with the consumer’s residence or the hotel’s area of operation. Further information is available at www.bekeltetes.hu.
In cases where Fashion City Hotel’s complaint resolution violates consumer rights, the consumer may appeal to the district office of their residence. Contact information is available at http://jarasinfo.gov.hu.
Complaint Records:
Fashion City Hotel maintains complaints according to consistent principles, which allow for identifying, correcting, and summarizing complaint-related facts. Written complaints are securely stored as follows:
Repeated complaints identical in content and from the same consumer, which add no new information, or complaints submitted anonymously, may not be investigated.
Final Provisions:
The Guest Complaints Handling Policy is governed by the Consumer Protection Act (1997 CLV) and Civil Code (2013 V Act).
Effective Date: This policy is effective from November 1, 2024, until further notice.
14.1. Payment of the agreed-upon fee is due by the deadline specified in the confirmation or at the conclusion of the accommodation contract.
14.2. Should guests bring food or beverages into the hotel and consume them in public areas, the Service Provider may charge a reasonable fee (commonly referred to as a “corkage fee” for drinks). Taking food or drinks from hotel catering outlets for consumption outside is prohibited.
14.3. Guests must seek the Service Provider’s approval before using any electrical devices on the premises that are not typical travel essentials.
14.4. Waste should be disposed of in bins provided within the complex and rooms. Furniture may not be removed or rearranged.
14.5. Hotel facilities and equipment are used at the guest’s own risk, and adherence to posted instructions and guidelines is mandatory.
14.6. Pursuant to the Act XLII of 1999 on the Protection of Non-Smokers, effective January 1, 2012, the hotel is designated as a non-smoking establishment. As such, smoking is prohibited in all indoor areas (including guest rooms), communal spaces, as well as all outdoor areas belonging to the hotel (including terraces, balconies, parking areas, etc.). The hotel has placed signs as required by the law to remind guests and others on the premises of this regulation. Hotel staff are authorized to remind guests or any individuals within the hotel grounds to comply with these rules and to cease any unlawful behavior. All guests and individuals present in the hotel are obliged to adhere to this regulation and to follow any requests to comply. Should a guest or another individual’s violation of this rule result in a fine imposed on the hotel operator by the relevant authorities, the operator reserves the right to pass the fine to the offending individual and demand its payment. In cases where it is proven that a guest violates this regulation, they will be charged a fee of HUF 100,000 by the hotel operator, which may be added to their room bill and must be paid upon departure.
14.7. In case of fire, please immediately notify the reception.
14.8. Guests sharing hotel rooms and common-use equipment are jointly liable for damages resulting from misuse.
14.9. Fireworks or other activities requiring permits brought by hotel guests require written approval from the hotel, as well as any necessary official permits from the guests.
14.10. Guests must ensure that children under 14 years of age, for whom they are responsible, are supervised by an adult within the hotel premises.
14.11. Guests must immediately report any damages or incidents occurring to them within the hotel, providing all information necessary to the hotel to clarify the circumstances or, if needed, to enable a police report or procedure.
14.12. Guests expressly acknowledge that, for security purposes, the hotel operates a closed-circuit camera system in communal areas (excluding dressing rooms, restrooms but including the parking lot and hotel-adjacent outdoor areas), with footage deleted according to relevant legal requirements.
15.1. Animals (dogs, cats) are allowed in the hotel at the rate specified in the hotel’s price list. Service dogs are allowed at no charge.
15.2. Dogs are permitted up to a maximum weight of 15 kg.
16.1. Should the Guest fail to fulfill payment obligations for utilized or booked services subject to cancellation fees, the Service Provider is entitled to a lien on the personal belongings that the Guest brought into the hotel to secure its claims.
16.2. The security service, providing continuous monitoring, is authorized to verify the identity of guests entering or exiting, and to inspect vehicles upon exit if necessary.
16.3. If needed, the security service is authorized to manage traffic within the complex premises.
17.1. To provide accommodation and other services as per the contract and in compliance with applicable standards.
17.2. To investigate any written complaint made by a guest and take necessary steps to resolve the issue, documenting these steps in writing.
17.3. To ensure that noise is minimized within the hotel premises after 10:00 p.m. for the peace of guests, including controlling loud TV or music in rooms and in common areas such as the lobby, with the hotel staff responsible for enforcement.
18.1. If a guest falls ill during their stay and cannot attend to their needs, the Service Provider will offer medical assistance.
18.2. In the event of a guest’s illness or death, the Service Provider reserves the right to request compensation from the next of kin, heir, or person responsible for the bill for any medical or procedural expenses, for the cost of services used before the incident, and for any damages to equipment or furnishings related to the illness or death.
19.1. Subscription to our newsletter on our website requires the provision of a name and email address. By subscribing, the User consents to the handling of this data by the Service Provider until such time as the User requests its deletion.
19.2. A direct link for unsubscribing is provided in each newsletter, and users can also unsubscribe via the website.
19.3. Users are responsible for the accuracy of personal data they provide.
19.4. The Service Provider protects the data especially against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as accidental loss or damage.
19.5. Together with the server operators, the Service Provider ensures the security of the data.
19.6. Only the data controller’s employees have access to personal data provided by the User. The data controller will not disclose personal data to third parties beyond those designated.
19.7. The Service Provider will not disclose personal data to third parties without the prior and explicit consent of the individual concerned.
19.8. Users acknowledge that the Service Provider is obligated to provide personal data to authorities upon legal request, with such requests not open to objection by the User.
20.1. The Service Provider accepts liability for any damages incurred by the Guest in the event of loss, damage, or destruction of their belongings provided these items were stored in a location designated by the Service Provider, typically in the guest room, or handed over to an employee authorized to receive them.
20.2. The Provider’s liability does not extend to damages resulting from unavoidable events beyond the control of the Provider’s employees or guests or caused directly by the Guest.
20.3. The Provider may designate restricted areas within the complex where entry by Guests is not allowed. The Provider accepts no responsibility for damages or injuries incurred by the Guest in such restricted areas.
20.4. The Provider is liable for valuables, securities, and cash only if the item was explicitly accepted for safekeeping, if safekeeping was explicitly refused, or if the damage occurred due to a reason for which the Provider would be liable according to general regulations. In this case, the burden of proof rests with the Guest.
20.5. The Provider is not liable for damages resulting from improper use of facilities.
20.6. The Provider bears no liability for damages in cases where the use of the hotel’s wellness facilities or sports facilities is restricted or prohibited due to extraordinary or health-related maintenance requirements.
21.1. The Provider is obliged to comply with laws regarding the protection of personal data and public information disclosure while performing contractual obligations.
22.1. The Provider accepts responsibility for damages incurred by the Guest due to loss, damage, or destruction of personal belongings, provided they were stored in a designated safe or entrusted to a staff member authorized to accept such items.
22.2. The Provider’s liability does not cover damages resulting from unavoidable events beyond the control of the Provider’s employees or Guests or caused by the Guest.
22.3. The Provider may designate restricted areas within the complex where entry by Guests is prohibited. The Provider accepts no responsibility for damages or injuries incurred by the Guest in such areas.
22.4. The Provider is responsible for valuables, securities, and cash only if the item was explicitly accepted for safekeeping, if safekeeping was explicitly refused, or if the damage occurred due to a reason for which the Provider would be liable according to general regulations. The Guest bears the burden of proof.
22.5. The Provider is not liable for damages caused by improper use of facilities.
22.6. The Provider bears no liability for damages if use of the hotel’s wellness or sports facilities is restricted or prohibited due to extraordinary or health-related maintenance.
23.1. Events or circumstances (e.g., war, fire, flood, adverse weather conditions, power shortages, strikes) beyond either party’s control (force majeure) release both parties from their contractual obligations for the duration of such events or circumstances.
24.1. The place of performance is where the lodging facility is located.
24.2. For any disputes arising from the accommodation agreement, the Provider submits to the jurisdiction of the court with substantive and territorial competence.
24.3. The relationship between the Provider and the Guest is governed by Hungarian law.
25.1. When visiting the Provider’s website, neither the user’s IP address nor any other personal data is recorded. Searches can be conducted freely and anonymously. Anonymous browsing data is used only for statistical purposes to optimize the website and improve system security; no personal data is stored.
25.2. The Provider treats all data and information related to users confidentially, using it solely for its own research and statistical purposes.
25.3. The Provider is not responsible for previously deleted web pages that remain archived by internet search engines. Their removal is the responsibility of the search engine operator.
26.1. The Provider sends newsletters and electronic direct marketing messages (hereinafter: “Newsletter”) with news, information, and offers to individuals who subscribe via the website. Newsletters may be sent multiple times per month.
27.1. The Provider prioritizes the protection of personal data. All personal data provided is handled in compliance with applicable legislation, ensuring data security through necessary technical and organizational measures and establishing procedural rules required for regulatory compliance. The Provider, under the Privacy Act, uses users’ data solely for contractual, billing, and marketing purposes. By entering into the accommodation service agreement, you acknowledge that you have read, understood, and agree to the terms and conditions outlined above.
These terms may be updated in the future and remain in effect until withdrawn.
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